CEPEJ SUPPORTS PILOT COURTS IN AZERBAIJAN AND MOLDOVA IN VIEW OF CONDUCTING SATISFACTION SURVEYS AIMED AT COURT USERS

A workshop on conducting court users’ satisfaction surveys was carried out by the European Commission for the Efficiency of Justice (CEPEJ) on 17-18 March 2016 in Strasbourg, France, as part of the PCF co-operation projects with the Republic of Azerbaijan and the Republic of Moldova.*

The participants to the workshop, representing CEPEJ pilot courts and other justice stakeholders from Azerbaijan and Moldova, were introduced into the objectives and prerequisites of the dialogue with court users, primarily through conducting satisfaction surveys. CEPEJ pays particular attention to taking into account users’ expectations on the functioning of the courts and to conducting satisfaction surveys as a means to identify these expectations and to increase the quality of justice and courts. Judges and court managers should be aware and make use of this tool through cost-effective solutions for implementing surveys in regard to general court users (parties, victims etc.) and specific categories such as lawyers. In addition, an assessment of the pilot courts in Azerbaijan and Moldova carried out in the second half of 2015 revealed a certain instability of staff, which is an important factor for ensuring the quality of courts. Accordingly, conducting surveys and taking measures to improve the satisfaction of court staff was recommended as part of the CEPEJ court coaching programmes in both countries.

Call for participants in a 3-day training on communication in the framework of the follow-up to the recommendations of election observation missions

The Council of Europe through its Programmatic Co-operation Framework (2015 – 2017) is organising  a 3-day training on communication in the framework of the follow-up to the recommendations of election observation missions. The event will take place in Odessa, Ukraine from 25 to 27 May 2016.

All interested organisations are encouraged to apply. Please access the links bellow.

e-apostila.mdhttp://www.coe.int/t/DEMOCRACY/ELECTORAL-ASSISTANCE/default_en.asp -link to the general page of the Division of electoral assistance of the Council of Europe.

http://www.coe.int/t/DEMOCRACY/ELECTORAL-ASSISTANCE/news/2016/Call-participants.pdf - direct link to the ToR.